Shift Handover Report

Wiki > Shift Handover Report

This use case outlines the creation and handoff of shift handover reports for SOC first, second and third shift teams.
Actors
• SOC manager on duty, Global SOC manager
Preconditions
N/A
Flow Description

  1. TBD – still in the process of defining the exact workflow.
    a. Option 1 – the shift manager creates and publishes the handover report for the next shifts team to review
    b. Option 2 – an automated shift handover report is created by utilizing incident notes and statuses.
    Post Conditions
    Shift handover report is published for review by the next shift’s teams.
    Exceptions
    This use case has no essential exception behavior at this time.
    Security
    List all security-related requirements here.
    Sequence Diagram:
    • None at this time.