Lesson 2 of 7
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Basics of a Service-Driven Model

A service is a transaction in which no physical goods are transferred from the provider to the consumer.

Input > Process > Output

Traits of a Service

  • Fluctuating Demand
  • Perishability
  • Inseparability
  • Intangibility 
  • Heterogeneity
  • Service Pricing
  • Service Quality