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Incident Response

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  1. Incident Response
    Incident Reporting
  2. Incident Response Use Cases
    Lab Setup
  3. Role Playing - Shift Manager
  4. Demonstrating: Investigating and Escalating
  5. Report from Malware Analyst
  6. Exercise 1.1: Exploring Suspicious Executable Detected using SIEM
  7. Exercise 1.2: Investigating Multiple Failed Logins using SIEM
  8. Exercise 3: Mitigating Risk
  9. Exercise 4.1: Asking the Right Questions
  10. Scenario 4.1: Asking the Right Questions
  11. Scenario 4.2: Suspicious or Malicious?
  12. Exercise 4.2: Reviewing the Shift Log
  13. Exercise 4.3: Investigating an Unauthorized Login Attempt
  14. Exercise 4.4: Investigating Firewall Traffic
  15. Exercise 4.5: Reviewing the Security Operations Mailbox
  16. Exercise 5.1: Reviewing New Intelligence
  17. Exercise 5.2: Assessing Threat Severity
  18. Exercise 6: Recommending Remediation
  19. Exercise 7: Conducting a Post-Incident Review
  20. Exercise 8: Communicating with Operations and Senior Management
  21. Business Continuity
    Business Continuity Plan Development
    8 Topics
  22. BCP Invocation Process
    2 Topics
  23. Emergency Procedures
    7 Topics
  24. Crisis Management Team
    10 Topics
  25. BCP Seating Plan
  26. Overview
  27. Disaster Recovery
    Scope of Critical Services
  28. Network Services
  29. Application Hosting Service
  30. File Hosting Services
  31. Call Centre and Voice Recording Services
  32. Regulatory Links
  33. Thin Client Environment
  34. Voice System (Non-Service Desk)
  35. Printing Services
  36. Recovery Time Objective (RTO) & Recovery Point Objective
  37. Single Point of Failure
  38. Redundancy Requirements
  39. Alternate Locations
  40. Contact Protocol
    4 Topics
Lesson 10 of 40
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Scenario 4.1: Asking the Right Questions


                                                                              To develop a set of questions which provide the basis for incident investigation, to gather data about the incident and to summarize findings.


               After completing this exercise, you should be able to:

  • Develop a set of questions to investigate an incident.
  • Gather and organize information and data about an incident.


  One of the system administrators in your organization calls the SOC hotline.

  • He has observed an unauthorized login.
  • What questions do you ask?

               Your instructor will ask the students to divide into three groups.

  • Develop a list of questions to ask the administrator.
  • Discuss as a group.

Develop Questions

                                                                               Record your questions here or use Notepad++:

  • Ask What and Why?

Ask Who, When and How?

Gather Data Your instructor will play the role of the system administration. Gather data by asking questions. Record your answers here or in Notepad++.

  • Ask What and Why?
  • Ask Who, When and How?

                      Summarize Incident          Create a summary of the incident from your documentation.