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Incident Response

  1. Incident Response
    Incident Reporting
  2. Incident Response Use Cases
    Lab Setup
  3. Role Playing - Shift Manager
  4. Demonstrating: Investigating and Escalating
  5. Report from Malware Analyst
  6. Exercise 1.1: Exploring Suspicious Executable Detected using SIEM
  7. Exercise 1.2: Investigating Multiple Failed Logins using SIEM
  8. Exercise 3: Mitigating Risk
  9. Exercise 4.1: Asking the Right Questions
  10. Scenario 4.1: Asking the Right Questions
  11. Scenario 4.2: Suspicious or Malicious?
  12. Exercise 4.2: Reviewing the Shift Log
  13. Exercise 4.3: Investigating an Unauthorized Login Attempt
  14. Exercise 4.4: Investigating Firewall Traffic
  15. Exercise 4.5: Reviewing the Security Operations Mailbox
  16. Exercise 5.1: Reviewing New Intelligence
  17. Exercise 5.2: Assessing Threat Severity
  18. Exercise 6: Recommending Remediation
  19. Exercise 7: Conducting a Post-Incident Review
  20. Exercise 8: Communicating with Operations and Senior Management
  21. Business Continuity
    Business Continuity Plan Development
    8 Topics
  22. BCP Invocation Process
    2 Topics
  23. Emergency Procedures
    7 Topics
  24. Crisis Management Team
    10 Topics
  25. BCP Seating Plan
  26. Overview
  27. Disaster Recovery
    Scope of Critical Services
  28. Network Services
  29. Application Hosting Service
  30. File Hosting Services
  31. Call Centre and Voice Recording Services
  32. Regulatory Links
  33. Thin Client Environment
  34. Voice System (Non-Service Desk)
  35. Printing Services
  36. Recovery Time Objective (RTO) & Recovery Point Objective
  37. Single Point of Failure
  38. Redundancy Requirements
  39. Alternate Locations
  40. Contact Protocol
    4 Topics
Lesson 40, Topic 3
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Vendor Contacts

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VendorNameJob TitlePhoneemailOther
ITSMedhat FakossaProject Manager   
OMSMohamed ShakerAccount Manager01000700097Mohamed_Shaker@omsme.com 
Ahmed SalakawyGFS Consultant39360100040409ahmed.elsalakawy@its.ws 
Gamal DarwishIBS Consultant39360168814873gamal.darwish@its.ws 
Global BrandsMohamed NegmAccount Manager0123937590sherif.farid@gbrands.com 
ITEcorpAishaAccount Manager0123408865amostafa@itecorp.net 
Vodafone  20225292822noc@voadfone.com 
Noor  16700 ext: 122noc@noorgroup.net 
Tedata  19777 Ext: 122esupport@tedata.net 
Etisalat  16337Enterprise-Support@Etisalatdata.net MISPCRM@Etisalatdata.net     
VodafoneNOCNetwork operation centerland line: (202)25292822 |Vodafone Mobile: 52822 noc@vodafone.com   
NoorNOCNetwork operation center20 2 3748278016700 noc@noorgroup.net   
TeDataNOCNetwork operation center20 (2) 33 32 080019777 esupport@tedata.net 
EtisalatNOCNetwork operation center 16337 Enterprise-Support@Etisalatdata.net   
BMBNOCNetwork operation center   
Maxor networkNOCNetwork operation center   
Eastnet ( swift Noc )NOCNetwork operation center+971 4 391 3017 ‘support@eastnets.com’
Link dot netNOCNetwork operation center   
Taqania CompanyIbrahimTechnical Engineer    
I score companyAhmed MasoudTechnical Engineer    
NPCAyman rabieTechnical Engineer   ‘mrabei@npcegypt.com’
EBC Technical Engineer    
CBENetwork teamTechnical Engineer    
ReutersHeba Abu El Nile Moataz KamelTechnical Engineer